Terms and Conditions
GENERAL INFORMATION
The following General Terms and Conditions of Sale concern the offer and sale of products on the website www.liewood.com, owned and maintained by LIEWOOD A/S, Blegdamsvej 124, 2100 Copenhagen Ø, Denmark, VAT no. DK-36971509, CVR 36971509. Requests for information should be made to info@liewood.com.
Please note our return address is:
System Transport A/S
Att. LIEWOOD A/S
Transportcenter Alle 19 - 21
7400 Herning
Levering Port 3.
Denmark
ORDERING
The LIEWOOD online store is open 24 hours a day. The website might temporarily be down for maintenance. You must be 18 years old and have a valid credit card to shop on our website. If you are not yet 18 years old, you can have an adult make the order for you.
LIEWOOD webshop is for private use only and products purchased cannot be re-sold for business purpose.
How to Order
- Find the product you like and choose your desired size. Then click “ADD TO CART”. In the shopping bag you have to apply that you agree with our terms and conditions and then you can click on the “CHECKOUT” button at the bottom of the page when desired products are in the shopping cart.
- Continue through the checkout process, and chose either:
- to fill in your details; name, shipping address etc. or
- create a customer account for future use.
- You can check the products and total amount during check out.
- Click “CONTINUE TO SHIPPING METHOD” when you have filled in all the information.
- Then check if your shipping address is correct. Choose your shipping method and click "CONTINUE TO PAYMENT METHOD".
- When you have entered your credit card information and clicked on the “COMPLETE ORDER” button, you have made a binding offer for the purchase of the items you have chosen.
- At this stage your order is still subject to our acceptance. When we have accepted your order, we will obtain an authorization from your credit card company for the amount on the order. We are not withdrawing money from your card at this stage, but the amount might be reserved on your account. This is a normal process with banks and credit card companies. If your credit card is not authorized, your order will not be processed further, and we will contact you by e-mail with further information.
- Directly after you have placed your order, you will receive a confirmation e-mail including the terms and conditions for your order.
SECURE PAYMENT
We accept Visa, VisaDankort, Visa Debit, Visa Electron, MasterCard, MasterCard Debit, Maestro, American Express, PayPal, iDEAL, Bancontact, MobilePay, Shop Pay, Apple Pay, Google Pay, Giropay, Sofort, Klarna Pay Later, EPS, Przelewy24 and Cartes Bancaires. The payment is charged when your order is sent.
No credit card fees are charged by us. Please note that it is not possible for us to charge a higher amount than the one approved by you. Payment is processed via Mollie and SPY systems through a Nets approved and certified secure payment solution.
SHIPPING AND DELIVERY
Please note, that it might take 1-3 business days before your order is shipped from our warehouse. Depending on country of delivery it may take up to 7 additional business days for your order to arrive.
All orders are shipped with selected courier partners from our warehouse in Denmark. You will receive an e-mail with shipping information when your order is on its way. Delay might occur on international shipping, if the package is held at customs.
If your package has been delivered to a collection point, please make sure to collect it in time, before it is returned to our warehouse. If your package is returned to our warehouse, it cannot be re-sent and LIEWOOD A/S will not cover the shipping costs. You will have to cover the shipping costs in such circumstances.
Depending on the country, the shipping rates vary from 7-50 EUR. Please see country specific rates and couriers here.
VAT
The prices on our webshop have VAT included following the rules of the VAT One Stop Shop scheme. When ordering goods for delivery outside of EU, VAT will not be collected. Depending on your order and country, you will be liable to pay local taxes and duties upon receiving your order, for which LIEWOOD A/S cannot accept liability. The refusal to pay such fees will cause a full cancellation of the order. Transportation costs and custom clearance costs associated with a cancellation will be deducted from the total amount refunded to you. Import fees for orders received in United Kingdom, Norway and Switzerland will be covered by LIEWOOD A/S.
We are not able to re-send an order from our warehouse. In these cases the order will be refunded, and you are welcome to place a new order at www.liewood.com.
ORDER CANCELLATION
Cancellation before order shipping
Unfortunately, it is only possible to cancel your order, if our warehouse has not started processing it. If you want to cancel an order, please send us an email with subject line “CANCEL ORDER” or contact us by phone as soon as possible:
Monday to Friday between 8-16 CET/CEST
Phone +45 89 87 98 63
E-mail customercare@liewood.com
Cancellation rights
As a consumer, when you buy from us, you have a 15-day cooling-off period, in which you have the right to cancel the purchase.
This cooling-off period expires 15 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.
The period means that you have 15 days after receiving the goods to let us know that you want to cancel the purchase. You can send an e-mail to webshop@liewood.com or make use of the standard cancellation form, which you will find at the end of the terms of business.
You cannot cancel the purchase by refusing to receive the goods, unless you inform us at the same time.
Cancelling part of the purchase
If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order. Please note that freight charges will not be refunded if you cancel part of your purchase.
Exchange an item
If you wish to exchange an item to another size, style or colour, please place a new order in our webshop and return the item you have already purchased.
For information about how to return an item we refer to the section below Returning the Items.
RETURNS
Returning the item
When you have informed us that you are cancelling your purchase, you have 14 days to return the products to us. You yourself must pay for returning the package, and you will be liable, if it is damaged during transport.
We refund payments only for items received from you. If whole order is returned we also refund delivery costs, no later than 14 days from the day when we have received your notification that you want to cancel the agreement.
We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.
We may hold back the payment until we have received the article, unless you send documentation that you have returned it.
Some goods cannot be returned by normal post. This applies to very large orders. The cost of returning these goods is expected to amount to a maximum of approximately 500 dkk. Depending on the chosen courier.
When returning items from a non EU country, the customer is liable to cover all expenses related to shipping including import fees and taxes.
How you can Return an item
Download a return form HERE
- Carefully pack all the items you wish to return. Please return your items in original, unused condition in the original packaging. If your return item is not received in the original condition and packaging, we may make a deduction in your refund. Damaged return items are your responsibility and not LIEWOOD A/S’.
- Fill out the return form and include it in the parcel. Please write your full name and order number.
- Send your parcel to our warehouse address mentioned below. Please make sure to choose a business delivery option (not access point). We recommend GLS or UPS.
We do not hold responsibility for items lost in shipping when returned, so we recommend keeping your shipping receipt and tracking number.
Send the item to
System Transport A/S
Att. LIEWOOD A/S
Transportcenter Alle 19 - 21
7400 Herning
Levering Port 3.
Denmark
We will only accept packages sent directly to this address which is LIEWOOD A/S’s warehouse. We do not accept returns sent to drop-off’s and collection points.
The state of the article when you return it
If the value of the article is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.
We recommend that you return the article in its original packaging.
If the original packaging is missing, it may reduce the value of the article.
Refund of the purchase sum
If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.
The refund will take place within 14 days after receiving your return parcel at our warehouse. We will return the money by the same means of payment which you used for the purchase unless otherwise agreed.
We may hold back the payment until we have received the article, unless you send documentation that you have returned it.
COMPLAINTS
Right to make complaints
When you trade with us as a consumer, the Danish Sale of Goods Act applies.
This means that when you have purchased from our webshop you have a right to complain within 24 months. If the product was purchased at one of our retail partners, please contact the point of purchase directly. You must complain within a reasonable time after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time.
If you have received a damaged product, bought on our website or wish to file a complain please fill out form here.
Please attach a photo of the item, you have a complaint about and your order number. it is not always necessary to send the defective product back to us but if we ask you to do so the product should be sent to:
System Transport A/S
Transportcenter Alle 19 - 21
7400 Herning
Levering Port 3.
Denmark
Att. LIEWOOD A/S
If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.
If a refund is justified, you will receive the refund no later than 14 days after we have approved the complaint. If the complaint is justified, and you have sent us the item, we will refund your freight costs (within reason). The item must always be retuned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.
Where you can complain
If as a consumer you want to complain about your purchase, please contact us by mail at webshop@liewood.com. If we do not succeed in finding a solution, you can send a complaint to the Centre for dealing with complaints at:
Nævnenes Hus
Toldboden 2
8800 Viborg
www.naevneneshus.dk
In order for the claim to be accepted the product or service received would need to be valued at a minimum of DKK 1.110 and maximum of DKK 100.000. For complaints for clothing and shoes the value of the product needs to be at least DKK 720. Please note that a handling fee will be applied for processing the complaint.
If you are a resident of a country outside Denmark, you can complain to the EU Commission’s online complaints portal here – http://ec.europa.eu/odr
PERSONAL DATA POLICY
We need the following information when you trade with us:
Name, address, telephone number and e-mail address.
We register and pass on the personal details which are necessary to deliver the goods to you.
Personal data is registered with LIEWOOD A/S and is kept for five years, after which the details are deleted.
In addition, we work with a number of other companies who store and process data. These companies process the data exclusively on our behalf, and must not use them for their own purposes.
We work only with processors of data in the EU or in countries where your data will be given adequate protection.
On www.liewood.com the person responsible for data is LIEWOOD A/S
You are entitled to be told what details about you we process.
If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law. You can also write to us at: info@liewood.com
All product designs, product names and content included on this website are protected by international copyright and trademark laws. You are not permitted to use any product designs, product names or trademarks presented on this site without prior written consent from LIEWOOD A/S. These terms and conditions are subject to the laws of Denmark and any dispute related to this website, its services or these terms and conditions shall be settled by the courts of Denmark.
CONTENT DISCLAIMER
LIEWOOD A/S strives to provide accurate and updated content on this website. Unfortunately, occasionally there may be price changes, sold out goods and other unintentional errors on our site. LIEWOOD A/S can only be held responsible according to the laws of Denmark.
STANDARD CANCELLATION FORM
(This form is only to be filled in and returned when the right to cancel is exercised.)
To:
System Transport A/S
Att. LIEWOOD A/S
Transportcenter Alle 19 - 21
7400 Herning
Levering Port 3.
Denmark
customercare@liewood.com
I wish to make use of the right to cancel in a purchase agreement concerning the following goods/services:
______________________________________________________________
Ordered, date: ___________________ Received, date: _________________
Consumer’s name: _______________________________________________
Consumer’s address: __________________________________________
Consumer’s signature: _________________________________________
Date: _________________
(only if the content of the form is given on paper)
The terms of business were last updated on 23.08.2022
